GLO Science, Inc. commits to the original retail purchaser that we will replace your GLO Teeth Whitening Device and/or components within one year from the date of purchase indicated on proof of purchase, for any manufacturing defect in the GLO Teeth

GLO Science, Inc. commits to the original retail purchaser that we will replace your GLO Teeth Whitening Device and/or components within one year from the date of purchase indicated on proof of purchase, for any manufacturing defect in the GLO Teeth Whitening Device or component parts. Proof of purchase is required to initiate a warranty request.If the product you have is a model no longer being made and is unavailable at that time, we will happily replace the product with the most recent model.Please note, we can only ship warranty replacements within North America.Our GLO&#x2122; Limited Warranty does not cover any of the following:<ol><li>Defects, damage or other conditions caused, in whole or in part, by misuse, abuse, neglect, negligence, alteration, accident, freight damage, improper repair, improper maintenance, improper, abnormal or excessive use and/or failure to obtain a replacement in a timely manner, as prescribed by GLO Science Inc.;</li><li>Defects or damages that are a result of an act of nature (such as a flood or earthquake) or acts of war or terrorism;</li><li>Damage resulting from improper use of parts or accessories that are not compatible with the GLO Teeth Whitening Device and/or components, including but not limited to the breakage or fracture of the GLO Teeth Whitening Device and/or components by any reason other than by manufacturing defect;</li><li>Ordinary wear and tear on GLO Teeth Whitening Device and/or components</li><li>Defects or damages as a result of any modification of GLO Teeth Whitening Device and/or components</li><li>Cosmetic damage, including scratches or dents</li><li>Accessories or parts that are not those of GLO Science</li><li>Products purchased, new or used, from unauthorized distributors or through unauthorized distribution channels. Please<a href="https://gloscience.com/pages/authorized-retailers">&#xA0;click here</a> for a list of authorized GLO sellers.</li><li>Products purchased, new or used, outside of North America.</li><li>Products without documented proof of purchase.</li><li>Damage resulting from use of GLO Teeth Whitening Device with a voltage source, other than the voltage source supplied with the GLO Teeth Whitening Device.</li><li>GLO Science&apos;s only obligation under this warranty is the replacement of defective material that comprises the GLO Teeth Whitening Device. GLO Science shall not be liable and hereby disclaims any direct, special, indirect, incidental, exemplary or consequential damages or delays or losses under any other legal theory, including but not limited to, loss of use, loss of revenue, or loss of profits.</li></ol> &#xA0;WARRANTY DISCLAIMERThis warranty is GLO Science&apos;s only warranty and is in lieu of all other warranties, express or implied. GLO Science makes no implied warranties of any kind, including any implied warranties or merchantability or fitness for a particular purpose.All of us at GLO Science are committed to making your GLO&#x2122; experience as positive as it can be. Simply contact us any time at info@gloscience.com and we will be happy to assist you.

What is your warranty policy?

Having issues with one of your products in-office or is one of your patients experiencing issues? We're happy to help! We have helpful guides you can use here. If troubleshooting doesn't work please call us at 855-745-6776 and we can help further tro

Having issues with one of your products in-office or is one of your patients experiencing issues? We&apos;re happy to help! We have helpful guides you can use <a href="https://cdn.shopify.com/s/files/1/0578/0981/files/PRO_Power_At_Home_Device_Troubleshooting_Guide.docx?v=1688666789">here</a>. If troubleshooting doesn&apos;t work please call us at 855-745-6776 and we can help further troubleshoot or honor your 1 year warranty if needed.

How can I troubleshoot and replace my GLO product if needed?

If your device is out of warranty please still reach out to our team for assistance. We can still help you troubleshoot and decide which replacement parts you may need to purchase if applicable.

If your device is out of warranty please still reach out to our team for assistance. We can still help you troubleshoot and decide which replacement parts you may need to purchase if applicable.&#xA0;

What if my GLO product is out of warranty?

GLO Science Professional

Troubleshooting & Warranty

How do I create an account and view pricing?

How do I find out who my GLO sales rep is?

How do I cancel my order?

What if my package gets lost or arrives damaged?

How do I track my order?

Account & Order Assistance

What are the ingredients of the GLO whitening gel?

What is the active ingredient in the GLO whitening gel?

What is the hydrogen peroxide percentage of the GLO Professional whitening gel?

What is the shelf life of the GLO whitening gel?

Are there any pre or post treatments for desensitizing?

How many applications are needed for in-office whitening?

GLO Science Professional Whitening

How does the GLO Professional at home kit work?

Do I brush my teeth before I GLO?

How do I apply the GLO whitening gel?

Do I complete all applications together or throughout the day?

GLO Science Professional At Home Kit

What causes tooth staining and discoloration?

How white can I get my teeth?

What is dual whitening?

My teeth have been sensitive to other whitening products in the past, can I still use GLO whitening?

After whitening I've noticed spots on my teeth. Is this normal?

Will GLO work on bonds, veneers, caps, and implants?

Is GLO safe to use while pregnant or breastfeeding?

Will GLO whitening work on tetracycline stains?

Can GLO be used with braces?

If I experience sensitivity what should I do?

Can the GLO device be used overseas?

Does GLO offer a warranty?

Is GLO FDA registered?

General Questions

Is the GLO mouthpiece used for in-office treatment the same one included in the at home kit for personal use?

How does the heat and light in the mouthpiece work?

Will the light from the GLO mouthpiece or GLO control affect my skin?

Can the GLO mouthpiece get too hot?

Is the GLO mouthpiece latex free?

Do I bite down on the mouthpiece while it's in my mouth?

Can I swallow while the mouthpiece is in my mouth?

How do I clean the GLO mouthpiece?

GLO™ Mouthpiece

How many applications can I get from the GLO control before I need to charge it?